Frequently Asked Questions
What is the process?
1) You will try on and pick out what chain(s) you want. If you already know which chain(s) you want, please let us know before your appointment so we can try and make sure to have it for you. Sometimes certain styles sell out.
2) Then we will custom fit the chain to your wrist, ankle or neck and apply a temporary link so you can test the sizing. Once we have determined the perfect fit, we will Bond your jewelry.
*Once the chain is cut, it is final sale. So make sure it’s the one you love before we cut the chain.
3) After you’re Bonded, we will take your picture for our Bonded Bestie wall.
4) We will take Venmo, Cash, Debit or Credit Cards as payment. No checks.
Do you do parties?
We do! For a group of 10 people or more! You can contact us for more info.
Do they require any maintenance?
The gold is pretty maintenance free. The sterling silver may need to be polished if it starts tarnishing.
Do they tarnish?
They don’t because they are made of Sterling Silver and 14K gold. If for some reason your sterling silver chain starts to tarnish, you can polish it.
If it’s permanent, does that mean it can never come off?
It’s as permanent as you want it to be.
If you need to remove it, just cut it at the link that was Bonded so we can put it back on for you when you’re ready.
What if I need surgery?
Some surgeries don’t require you to take them off. But if you need too, just cut it on the link we Bonded and then come back to us. We will Bond it back on for free!
Do they fall off?
Your bracelet should never fall off! Let us know if it does and we will put it back on.
How do they hold up in water?
They’re 14K gold and sterling silver so they’re waterproof.
How do they hold up in chlorinated water?
The gold is pretty much maintenance free. And like any nice sterling silver jewelry, with a lot of exposure to chlorine it may tarnish. But it can be polished and looking brand new!
Will they cause any issues through airport security?
The bracelets are made of precious metals, so they won’t set off a metal detector. Similar to a wedding ring.
Do you only do pop-ups or do you have a studio?
We are in the process of having a permanent residency, as soon as it is finalized we will announce our location on Instagram.
How strong are they?
The bond is pretty strong. But it is fine jewelry so it's not invincible! If it breaks, bring it back to us and we’ll bond it back on!
Do you get new or different chains?
We will occasionally offer new chains that will be available for a limited time.
Can I change my mind after getting Bonded?
No. All sales are final.
Do you take walk-ins?
We are by appointment only so you can have the best Bonding Experience
Can you do a bracelet with a clasp?
We do have clasps, just let us know ahead of time to make sure we have some in stock!
Does it hurt?
No pain tolerance required.
Do you take walk-ins?
We are by appointment only so you can have the best Bonding Experience
Can you do a bracelet with a clasp?
We do have clasps, just let us know ahead of time to make sure we have some in stock!
Does it hurt?
No pain tolerance required.
How does it melt together without burning you?
Training & Practice to figure out the right settings and techniques.
If we host the pop-up, do you still get a free bracelet?
Absolutely! It’s our way of saying thank you!
If a group is larger would you prefer a pop-up or private event?
When we do a pop-up we help promote it and put the scheduling link on our calendar.
When it’s a private event the host is in control of who attends and has a private scheduling link.